Email: elifbayworld@gmail.com

1. What products do you sell?
We offer a wide range of kids’ books, educational materials, and accessories designed to bring learning and fun together.

2. How can I place an order?
Simply visit alifbayworld.com, browse our products, add items to your cart, and proceed to checkout. You can pay via available online payment methods.

3. Do you deliver nationwide?
Yes! We deliver across Pakistan. Delivery time may vary depending on your location (typically 3–7 business days).

4. How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can use this to track your order until it reaches your doorstep.

5. What is your return & refund policy?
You can return items within 7 days of delivery if they are unused and in original packaging. Refunds are processed within 5–7 business days after we receive the returned item. Shipping charges are non-refundable.

6. Can I exchange a product?
Yes, exchanges are possible depending on product availability. Please contact us at elifbayworld@gmail.com to initiate an exchange.

7. How do I contact customer support?
For any queries, reach out to us at elifbayworld@gmail.com. Our team is happy to assist you!

8. Are your products safe for children?
Absolutely! All our products are carefully selected to be safe, educational, and suitable for kids of various age groups.

9. Do you offer discounts or promotions?
Yes! We regularly offer special discounts and promotions. Stay updated by checking our website or subscribing to our newsletter.

10. Can I change my shipping address after placing an order?
If you need to update your address, contact us immediately at elifbayworld@gmail.com before the order is shipped.